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To be perceived as a "best of breed" technical service organization which state and local governments would not hesitate to emulate.
To protect, maintain, monitor, and manage technology assets supporting business critical systems and information. In a way that minimizes unplanned outages, anticipates dynamic business needs, and strengthens strategic business partnerships. So that the quality, scope, and timely delivery of services will be maximized at reasonable costs.
A three year strategy (management eyes only) has been developed for evolving IT as a strategic business partner. The actual scope and execution timing for this multi-year strategy will be dependent upon the degree of management support. This strategy explains "how" we will transition our department whereas goals / objectives define "what" we need to do for successfully satisfying client needs.