Directors Points of Interest

FROM THE DIRECTOR

June 22, 2016

Our office has received many complaints over the years regarding the state's merchandise return policy under the New Jersey Consumer Fraud Act.  Most return policies, as required by law, are posted either on the product itself, at checkout, or on the entrance door to the store.  Some stores print their return policies on the back of the receipt.  However, you have already purchased the item prior to seeing the policy.  That is why as an alert consumer, you check with store personnel, or at the customer help desk to inquire on that store's return policy.

Recently a consumer purchased at TV at a large nationwide chain-store and did not realize that the return policy was on the back of their receipt.  Many stores require that any damaged item be returned with in (30) days of purchase, with receipt, and many require that it be returned with the original box.  So, if you purchase an item, TV, Radio, cell phones, etc.  Take it out of the box right away and be sure that it is not damaged and is in working order.  If you let the box sit, and do not open it until after the return policy date and find that it's damaged, the store is within their rights to deny the return.  For more information on the New Jersey Consumer Fraud Act, or the Return Policy, please call our office.

January 28, 2016


The IRS continues to warm the public to be alert for telephone scams and offers five tell-tale warning signs to tip you off if you get such a call.  These callers claim to be with the IRS.  The scammers often demand money to pay taxes.  Some may try to con you by saying that you're due a refund.  The refund is a fake lure so you'll give them your banking information or private financial information.

These con artist can sound convincing when they call.  They may even already know a lot about you.  They may alter the caller ID to make it look like the IRS is calling.  They use fake names and bogus IRS badge numbers.  If you don't answer, they often leave an urgent call back message .

The IRS respects taxpayer rights when working out payment of your taxes.  So, it's pretty easy to tell when a supposed IRS caller is a fake.  Here are five things the scammers often do, but the IRS will not do.  Any one of these five things is a sign of a scam.  The IRS does not:

1). Call you to demand immediate payment.  We will not call about taxes you owe without first mailing you a bill.

2). Demand that you pay taxes without giving you the chance to question or appeal the amount they say you owe.

3). Require you to use a certain payment method for your taxes, such as a prepaid debit card.

4). Ask for credit or debit card numbers over the phone.

5). Threaten to bring in local police or other law-enforcement to have you arrested for not paying.