Consumer Protection / Weights & Measures
Department of Consumer Protection / Weights & Measures
254 County House Road, Clarksboro, New Jersey 08020
ALERT: As holiday shopping approaches, make sure your purchase does not have a "restocking fee" connected to any returns. This should be made available to consumers as part of the "Return Policy" under the state's Consumer Fraud Act.
The Gloucester County Office of Consumer Protection consists of two divisions; the Division of Consumer Affairs and the Division of Weights and Measures.
The Division of Consumer Affairs acts to protect the public from unlawful, unfair and deceptive business practices. The division takes action pursuant to state and federal laws against businesses located in and out of Gloucester County in accordance with the state's Consumer Fraud Act (N.J.S.A.56:8-1 et seq.) and other consumer protection statutes and regulations. We also intervene in the instance in which the rights of many consumers are at stake.
This Home Page is designed to assist you in two ways. First; it instructs you on how to file a complaint with our office if you believe that a business, located in Gloucester County, has violated the Consumer Fraud Act or Title 51 of the Standards for Weights and Measures. Second: It provides resources that you can use to protect yourself in the future against fraudulent business practices.
Our Weights and Measures Division is in the field everyday inspecting and certifying public scales, fuel delivery vehicles, octane measure and timers of all types. The Weights and Measures office is also responsible to see that all service stations in Gloucester County are inspected yearly and meters sealed and that service station owners abide by state and federal regulations and statutes. The office also inspects retail establishments to ensure the price on a product is what rings up at the register, these are called "scanning audits" which are done randomly and serious fines are imposed to those businesses that ignore pricing laws. Additionally, the Office of Weights & Measures protects the buyer and seller in all monetary transactions that use weight, measure and count. Investigators from our Weights and Measures Division visit over eight hundred business locations each year. This includes corner stores, large markets, warehouses, gas stations, oil dealers and many other establishments, to test and verify the accuracy of weighing and measuring devices.
Using a calibrated unit for fluid measuring, over 100 service stations, gasoline and kerosene pumps are tested for accuracy on a yearly basis. Standard weights are used to check for accuracy in meats, produce and platform scales. The Office of Weights and Measures also perform spot checks at service stations for octane accuracy. The contents of pre-packaged goods are examined and checked to determine the accuracy of labeling practices.
The Superintendent and staff respond to consumer complaints by investigating or testing as the situation demands.
Our home page is designed to help consumers find information and assistance they need to be more knowledgeable in the marketplace. Our office urges consumers to let us know how to improve our Home Page to meet your needs. Please send your comments or suggestions to us by Email , or contact us by standard mail at the below address.
Anyone interested in receiving a free consumer guide should call our office at (856) 384-6855.
Comments or Suggestions?
The County of Gloucester complies with all state and federal rules and regulations and does not discriminate on the basis of race, religion, color, national or ethnic origin, sexual orientation, age, marital status or disability in admission to, or operations of its programs, services, or activities. In addition, Gloucester County encourages the participation of people with disabilities in its programs and activities and offers special services to all County residents 60 years of age and older. Inquiries regarding compliance may be directed to the Office of Disability Services at 856-681-6128/New Jersey Relay Service 711 or the EEO office at 856-384-6903.