Consumer Protection / Weights & Measures

Welcome to the Main Page for the Gloucester County Office of Consumer Affairs and Weights & Measures.

ALERT:  See "Directors Points of Interest" and below regarding current IRS scam taking place in Gloucester County.

June 20, 2014 and updated August 22, 2014

Residents in Gloucester County have been contacting our office regarding calls from what are purported to be IRS agents. The callers are saying you may "owe the IRS money, and if you don't pay you will be arrested". 

Below is a press release from the IRS.  The IRS does not call citizens and threaten them with arrest.  Any questions please call our office.

IRS Reiterates Warning of Pervasive Telephone Scam 
IR-2014-53, April 14, 2014

WASHINGTON — As the 2014 filing season nears an end, the Internal Revenue Service today issued another strong warning for consumers to guard against sophisticated and aggressive phone scams targeting taxpayers, including recent immigrants, as reported incidents of this crime continue to rise nationwide. These scams won’t likely end with the filing season so the IRS urges everyone to remain on guard.

The IRS will always send taxpayers a written notification of any tax due via the U.S. mail. The IRS never asks for credit card, debit card or prepaid card information over the telephone. For more information or to report a scam, go to and type "scam" in the search box.

People have reported a particularly aggressive phone scam in the last several months. Immigrants are frequently targeted. Potential victims are threatened with deportation, arrest, having their utilities shut off, or having their driver’s licenses revoked. Callers are frequently insulting or hostile - apparently to scare their potential victims.

Potential victims may be told they are entitled to big refunds, or that they owe money that must be paid immediately to the IRS. When unsuccessful the first time, sometimes phone scammers call back trying a new strategy.

Other characteristics of this scam include:

  • Scammers use fake names and IRS badge numbers. They generally use common names and surnames to identify themselves.
  • Scammers may be able to recite the last four digits of a victim’s Social Security number.
  • Scammers spoof the IRS toll-free number on caller ID to make it appear that it’s the IRS calling.
  • Scammers sometimes send bogus IRS emails to some victims to support their bogus calls.
  • Victims hear background noise of other calls being conducted to mimic a call site.
  • After threatening victims with jail time or driver’s license revocation, scammers hang up and others soon call back pretending to be from the local police or DMV, and the caller ID supports their claim.

If you get a phone call from someone claiming to be from the IRS, here’s what you should do:

  • If you know you owe taxes or you think you might owe taxes, call the IRS at 1.800.829.1040. The IRS employees at that line can help you with a payment issue, if there really is such an issue.
  • If you know you don’t owe taxes or have no reason to think that you owe any taxes (for example, you’ve never received a bill or the caller made some bogus threats as described above), then call and report the incident to the Treasury Inspector General for Tax Administration at 1.800.366.4484.
  • If you’ve been targeted by this scam, you should also contact the Federal Trade Commission and use their “FTC Complaint Assistant” at Please add "IRS Telephone Scam" to the comments of your complaint.

Taxpayers should be aware that there are other unrelated scams (such as a lottery sweepstakes) and solicitations (such as debt relief) that fraudulently claim to be from the IRS.

The IRS encourages taxpayers to be vigilant against phone and email scams that use the IRS as a lure. The IRS does not initiate contact with taxpayers by email to request personal or financial information. This includes any type of electronic communication, such as text messages and social media channels. The IRS also does not ask for PINs, passwords or similar confidential access information for credit card, bank or other financial accounts. Recipients should not open any attachments or click on any links contained in the message. Instead, forward the e-mail to

County Residents: Become a member of our "Consumer Team" by completing the form at the tab to the left "Join Our Consumer Team" and receive periodic e-mails highlighting any current scams or general Consumer Protection information from Consumer Affairs and Weights & Measures.

If you have any questions on any other consumer related issue please call our office at 856-384-6855.

Consumer Protection

The Gloucester County Office of Consumer Protection consists of two divisions; the Division of Consumer Affairs and the Division of Weights and Measures.

The Division of Consumer Affairs acts to protect the public from unlawful, unfair and deceptive business practices. The division takes action pursuant to state and federal laws against businesses located in and out of Gloucester County in accordance with the state's Consumer Fraud Act (N.J.S.A.56:8-1 et seq.) and other consumer protection statutes and regulations. We also intervene in the instance in which the rights of many consumers are at stake.

This Home Page is designed to assist you in two ways. First; it instructs you on how to file a complaint with our office if you believe that a business, located in Gloucester County, has violated the Consumer Fraud Act or Title 51 of the Standards for Weights and Measures.  Second: It provides resources that you can use to protect yourself in the future against fraudulent business practices. 

Our Weights and Measures Division is in the field everyday inspecting and certifying public scales, fuel delivery vehicles, octane measure and timers of all types.  The Weights and Measures office is also responsible to see that all service stations in Gloucester County are inspected yearly and meters sealed and that service station owners abide by state and federal regulations and statutes.  The office also inspects retail establishments to ensure the price on a product is what rings up at the register, these are called "scanning audits" which are done randomly and serious fines are imposed to those businesses that ignore pricing laws.  Additionally, the Office of Weights & Measures protects the buyer and seller in all monetary transactions that use weight, measure and count.  Investigators from our Weights and Measures Division visit over eight hundred business locations each year. This includes corner stores, large markets, warehouses, gas stations, oil dealers and many other establishments, to test and verify the accuracy of weighing and measuring devices.

Using a calibrated unit for fluid measuring, over 100 service stations, gasoline and kerosene pumps are tested for accuracy on a yearly basis.  Standard weights are used to check for accuracy in meats, produce and platform scales.  The Office of Weights and Measures also perform spot checks at service stations for octane accuracy.  The contents of pre-packaged goods are examined and checked to determine the accuracy of labeling practices.

The Superintendent and staff respond to consumer complaints by investigating or testing as the situation demands. 

Our home page is designed to help consumers find information and assistance they need to be more knowledgeable in the marketplace. Our office urges consumers to let us know how to improve our Home Page to meet your needs. Please send your comments or suggestions to us by Email , or contact us by standard mail at the below address.
Anyone interested in receiving a free consumer guide should call our office at (856) 384-6855.

Comments or Suggestions?
The County of Gloucester complies with all state and federal rules and regulations and does not discriminate on the basis of race, religion, color, national or ethnic origin, sexual orientation, age, marital status or disability in admission to, or operations of its programs, services, or activities.  In addition, Gloucester County encourages the participation of people with disabilities in its programs and activities and offers special services to all County residents 60 years of age and older.  Inquiries regarding compliance may be directed to the Office of Disability Services at 856-681-6128/New Jersey Relay Service 711 or the EEO office at 856-384-6903. 

254 County House Road 
Clarksboro, New Jersey 08020
Phone 856-384-6855
Fax 856-384-6858  

Harold Spence
Agency Director
Mary Machristie
Administrative Assistant
Karen Crumsho
Senior Investigator
Consumer Affairs
Robert J. Pandola
Senior Investigator/Consumer Affairs
Assistant Superintendent/W&M
Russell Cali
Superintendent/Weights and Measures
Freeholder Liaison
Timothy Kelly
Assistant Superintendent/W&M
Freeholder Director
Deputy Freeholder Director